Australia Post

Reviews of Australia Post

•  

  Divyanshu Gogna Added February 27, 2023

  ★ ★ ★ ★ ★
  Place is very nice even at busy times, staff handles rush pretty well (better than other post offices I've been to).
  
  Im local to this one and i absolutely like this place the staff is always nice, and friendly.
  Unlike the Woodville Post Office which is always so dam conjusted and understaffed all the time.
  
  But i think this one can have a bit more staff on too, although its it generally managed good at times I've been there.
  
  Usually very busy around 3 30pm though.
•  

  Ranjit Kaur Added February 13, 2023

  ★ ☆ ☆ ☆ ☆
  The Lady at counter need better training. We provide photo ID with home address but she need phone number that mentioned on parcel that doesn't make sense
•  

  Ken Tran Added February 12, 2023

  ★ ☆ ☆ ☆ ☆
  I am very frustrated about the package being damaged/ tampered with, and how Australia Post Kilkenny handled the case.
  
  Upon receiving items at the Australia Post Mansfield Park, the package was damaged, and pictures were taken immediately
  A closer inspection reviewed the package had been tampered with (possible attempt to steal), the sticky tape on one end was punched through by a sharp object to see what was inside causing damage to all the connectors (of electronic parts).
  I brought it to Australia Post Kilkenny to claim that the package has been tampered with.
  A young Receptionist did not give me any form to fill in. She reported “item was not packaged sufficiently” despair I repeatedly claimed the package was tampered possible stealing attempts.
  
  She refused to report what I describe but filled the Claim the way as she see fit, very good way of passing the buck!
  
  Later on, I received an email from the inspection office which stated, “It is the seller's responsible”; we’re unable to cover it if the contents are damaged as a result.
  
  In my opinion, the whole process of claiming damaged items and (playing) the blame gam is a joke. The Receptionist reported on her computer in a certain way that the inspection office was able to point the finger at the seller, not by Post Office transportation. These methods are used to get away with damaged items caused by poor handling of the Australia Post Office. It is tricky and irresponsible.
•  

  Penny Added February 12, 2023

  ★ ★ ★ ★ ★
  Excellent post office and the best customer service. Not in my area but will return there. Very friendly and competent staff. Thank you :)
•  

  Doe Doe Added February 08, 2023

  ★ ☆ ☆ ☆ ☆
  In each and every one of my encounters with the old woman, she has been nothing but rude and malicious. She clearly doesn't care about the customer, because she'll always make her opinion known, whether it be through an under-the-breath insult or a facial expression. God forbid you make a mistake or get confused, because she'll happily scream it out for the whole room to hear. She must have previously worked as a jail warden or is a divorcee, because she seems to love to humiliate, look down upon, and berate any who dares to get one thing wrong, no matter how small or minor it is.
  
  She's simply and utterly incompetent to work in a job involving customer support and is better off working in the back or some other role that's not involved with communicating with customers. On the bright side, in the limited interaction I've had with the younger workers, it's immediately evident that they're much more respectful and friendly. However, the sheer rudeness and incompetency of the old woman is more than enough to leave a one star review.
  
  Godspeed to anyone who is unfortunate enough to have to go to her teller.
•  

  judy shannon Added November 01, 2021

  ★ ★ ★ ☆ ☆
  Useless, registered parcel been there for a week, still no advice as to when to expect this urgent parcel.

Add review

Questions & Answers

1. What is the phone number for Australia Post

2. Where is Australia Post located?

3. Is there a primary contact for Australia Post

4. What is the web address (URL) for Australia Post

About auspost.com.au

Personal, Business, Enterprise & Government solutions - Australia Post
Australia Post provides reliable and affordable postal, retail, financial and travel services.